Terms of Service
Contract Agreement
By making the first payment you are agreeing to the terms of service outlined below
Age Requirements
You must be 18 or older to enter into a commission contract
Allergy Warning
I have cats and rats, and while they are not allowed in my studio I am inevitably covered in animal hair.
If you have any other allergies such as latex, that could be in paint, let me know and I will try and seek out products that don't have the allergen.
Reference Sheets and other Character Information
I require a clear colored reference sheet with at least a front and back angle and inside mouth. Sheet must have clear colors and markings. At least one picture reference is required for a quote.
Other required info, is a quick sentence or blurb describing the personality or expression you want the face to convey. Examples: Soft, happy expression. Very excited and mischievous. Crooked cocky grin with a lot of big teeth showing.
Note that static jaw characters can have more extreme expressions, while moving jaws will be slightly more subdued to make the moving effect look natural.
Quotes and Deposit
Sending in a form for a quote does not guarantee you will receive one. I may respond and say im not interested, or I may not respond at all for various reasons. I may be short on time, I may feel you didn't read my TOS, or didn't follow instructions to receive a quote.
Once I close for commissions, all unaccepted quotes are void, and you will have to reapply if you wish to try for a slot again next time I open.
After I send the final price quote, a 30% non-refundable deposit must be made within 24 hours to hold the spot. If it is not received within that time-frame, I will move on to other potential clients. The deposit is non refundable because it covers both my wages for my time drafting and working out the quote with you and is also spent on the materials for your suit. I order materials soon after receiving the deposit so that there is no delay in production.
Payments
Full payment and shipping cost is due at time of completion of the suit. Payment plans can be discussed up front, but I would prefer if you look into plans such as the one offered by paypal, or using a loan/credit card. I am not a bank and offering long plans is very high risk for me.
If within one month of completion you have not paid or worked out a payment plan with me, your suit will be altered and sold and the deposit will not be refunded. Any other payments may or may not be refunded depending on the success of the auction. See: Cancellations
Deadlines and Completion dates
Fursuit making for private clients is my side job. I have a full-time day job and as such I cant work to strict deadlines or completion dates since I can have unexpected overtime. I can give rough completion estimates and send updates if I get extremely slowed down by my day job. To counter the unpredictable schedule I am keeping my queue short so that completion times will remain reasonable.
Times can also be effected by material stock, such as certain fur colors being out of stock, I will also communicate this if this happens.
Communication
I will post small updates to twitter frequently and I will directly email large updates to the client. If I email you for approval or questions on the suit that is holding up production, and I don't receive a response after multiple contact attempts and a months time, I will consider the project abandoned, and cancel the commission. See: Cancellations.
Shipping and customs
I am shipping from California, USA. Shipping costs are not part of the initial quote and will be calculated after the suit is complete and ready to ship. Buyer is responsible for shipping and handling costs and any customs fees on international orders. I will not mark as gift.
All packages are sent through USPS or UPS. I am not responsible for loss, damages or delays caused by USPS or UPS.
Warranty and Repairs
You have a 60 day warranty that starts after the arrival date. If you see something in need of repairs in that time frame, contact me and I will cover shipping and repairs. If the damages were caused by client mishandling, the warranty is void and I will not cover shipping and repair costs. Mishandling includes things such as crushing heads, improper storage, leaving in extreme conditions such as in freezing temps or in hot cars.
Paid repairs price is on calculated on a case by case basis.
I reserve the right to refuse repairs if health or sanitation are a concern. Make sure suits are clean before sending.
Cancellations
If at any time you need to cancel, you may, but refunds will vary depending on the circumstances of the cancellation.
If I cancel because of my personal reasons, you will be fully refunded, including deposit.
If canceled because of the above mentioned communication or payment issues, i will consider it as though you have cancelled and will give a refund based of whats been paid and how much work has been done. Complete or partially complete suits will be altered and auctioned, and refunds might be based on how well it sells at auction. If I cant recoup losses, you may get nothing.
I will try my best to make sure you are fairly refunded, but it will be case by case.
No refunds if the suit has been completed, approved and shipped.
By making the first payment you are agreeing to the terms of service outlined below
Age Requirements
You must be 18 or older to enter into a commission contract
Allergy Warning
I have cats and rats, and while they are not allowed in my studio I am inevitably covered in animal hair.
If you have any other allergies such as latex, that could be in paint, let me know and I will try and seek out products that don't have the allergen.
Reference Sheets and other Character Information
I require a clear colored reference sheet with at least a front and back angle and inside mouth. Sheet must have clear colors and markings. At least one picture reference is required for a quote.
Other required info, is a quick sentence or blurb describing the personality or expression you want the face to convey. Examples: Soft, happy expression. Very excited and mischievous. Crooked cocky grin with a lot of big teeth showing.
Note that static jaw characters can have more extreme expressions, while moving jaws will be slightly more subdued to make the moving effect look natural.
Quotes and Deposit
Sending in a form for a quote does not guarantee you will receive one. I may respond and say im not interested, or I may not respond at all for various reasons. I may be short on time, I may feel you didn't read my TOS, or didn't follow instructions to receive a quote.
Once I close for commissions, all unaccepted quotes are void, and you will have to reapply if you wish to try for a slot again next time I open.
After I send the final price quote, a 30% non-refundable deposit must be made within 24 hours to hold the spot. If it is not received within that time-frame, I will move on to other potential clients. The deposit is non refundable because it covers both my wages for my time drafting and working out the quote with you and is also spent on the materials for your suit. I order materials soon after receiving the deposit so that there is no delay in production.
Payments
Full payment and shipping cost is due at time of completion of the suit. Payment plans can be discussed up front, but I would prefer if you look into plans such as the one offered by paypal, or using a loan/credit card. I am not a bank and offering long plans is very high risk for me.
If within one month of completion you have not paid or worked out a payment plan with me, your suit will be altered and sold and the deposit will not be refunded. Any other payments may or may not be refunded depending on the success of the auction. See: Cancellations
Deadlines and Completion dates
Fursuit making for private clients is my side job. I have a full-time day job and as such I cant work to strict deadlines or completion dates since I can have unexpected overtime. I can give rough completion estimates and send updates if I get extremely slowed down by my day job. To counter the unpredictable schedule I am keeping my queue short so that completion times will remain reasonable.
Times can also be effected by material stock, such as certain fur colors being out of stock, I will also communicate this if this happens.
Communication
I will post small updates to twitter frequently and I will directly email large updates to the client. If I email you for approval or questions on the suit that is holding up production, and I don't receive a response after multiple contact attempts and a months time, I will consider the project abandoned, and cancel the commission. See: Cancellations.
Shipping and customs
I am shipping from California, USA. Shipping costs are not part of the initial quote and will be calculated after the suit is complete and ready to ship. Buyer is responsible for shipping and handling costs and any customs fees on international orders. I will not mark as gift.
All packages are sent through USPS or UPS. I am not responsible for loss, damages or delays caused by USPS or UPS.
Warranty and Repairs
You have a 60 day warranty that starts after the arrival date. If you see something in need of repairs in that time frame, contact me and I will cover shipping and repairs. If the damages were caused by client mishandling, the warranty is void and I will not cover shipping and repair costs. Mishandling includes things such as crushing heads, improper storage, leaving in extreme conditions such as in freezing temps or in hot cars.
Paid repairs price is on calculated on a case by case basis.
I reserve the right to refuse repairs if health or sanitation are a concern. Make sure suits are clean before sending.
Cancellations
If at any time you need to cancel, you may, but refunds will vary depending on the circumstances of the cancellation.
If I cancel because of my personal reasons, you will be fully refunded, including deposit.
If canceled because of the above mentioned communication or payment issues, i will consider it as though you have cancelled and will give a refund based of whats been paid and how much work has been done. Complete or partially complete suits will be altered and auctioned, and refunds might be based on how well it sells at auction. If I cant recoup losses, you may get nothing.
I will try my best to make sure you are fairly refunded, but it will be case by case.
No refunds if the suit has been completed, approved and shipped.